Get Return Label

Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden you can easily return unworn shoes, bags, clothing or accessories. We offer a return period of 30 days, counting from the day your order was delivered. After these 30 days it is no longer possible to create a return label yourself. Contact our customer service at for more information.

Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here.

Please make note that there is a limitation for our return portal on addresses from Northern Ireland and Northern Scotland. Customers from Northern Ireland and Northern Scotland should reach out to our customer service at to schedule a return pick-up.

How to create your Return Label

1. Click on the botton below or go to

2. Follow the steps to register your return. You will find your order number in the order confirmation email. Your order number always starts with STEVGB, followed by numbers. After you have registered your return, you will receive the return label in your mailbox.

3. Carefully pack your return. Don’t forget to add this packing slip to the box. Print the return label and stick it on the outside of the box.

4. Take the box to your nearest DPD pickup point.

5. You will receive a confirmation once the package has reached our warehouse. The refund will be processed within five business days to the original payment method. You will receive a confirmation per email once the refund has been processed.

Start a Return



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