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Return Policy

OUR RETURN POLICY

At Steve Madden you can easily return unworn shoes, apparel or bags within 30 days after you received your order. We advise you to try on shoes on a carpeted surface until you're certain you're keeping them. Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here.

1. Please fill out the reason for return on the packing slip.

2. Carefully pack your return. Shoes must be returned in the original shoe box. Add the packing slip to the package and make sure that the commercial invoice is attached to the outside of the box. 

ATTENTION: Since Brexit, you're obliged to attach the commercial invoice to the package. If no commercial invoice is attached to the package, it will not get through customs clearance. The costs for resending your package in this case are for your own account. Are you no longer in possession of the commercial invoice? Please contact our customer service customersupport@stevemadden.eu.

3. Write the return address on your package and take it to your local postal service. Pay for the return label and keep your proof of postage. Return shipping costs are non-refundable.

4. You can expect the refund within 5 business days after we have received and processed your return. All refunds will be issued to your original payment method.

Return address

Steve Madden - DSV Solutions NL
Transportweg 7
7041 KK s-Heerenberg
The Netherlands

We unfortunately can't provide any pre-printed return labels since the customer is liable for the return costs at our webshop.

Return conditions

Carefully pack your return. Shoes must be returned in the original shoe box. Please fill out the reason for return on the packing slip and add it to the package. Make sure that the commercial invoice is attached to the outside of the box. 

We can only accept returns from orders made on stevemadden.co.uk. Any Steve Madden products purchased from other retailers must be returned where purchased.

Do you have a complaint about one of the products you received? Then we would like to ask you to contact our customer service immediately with your complaint and order number. Don't forget to add pictures. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!


You can contact our customer service by email: customersupport@stevemadden.eu

We can't accept returns that are worn, damaged, or that doesn't comply to the conditions above.

WHO PAYS FOR THE RETURN COSTS?

As a customer, you will be liable for the return costs. You can return your order with a logistic company of your own choice. The return costs will vary, depending on the country you're returning your order from.
Please make note that all returns must be send back to our warehouse in the Netherlands. Unfortunately, it isn't possible to return your order in store.

WHEN CAN I EXPECT MY REFUND?

The shipping and processing of returns can take up to 14 days. You can expect the refund within 5 working days after we have received and processed your return. Any refunds will be issued to the payment method you used to place your order so please check this payment method.

ATTENTION: Keep your proof of return until your return has been fully processed and refunded. Without a valid proof of return, we can't start an investigation for your missing return. This means that we can't process the refund in the case of a missing return without a valid proof of return.

IS IT POSSIBLE TO EXCHANGE AN ARTICLE?

No, our system unfortunately doesn't allow us to offer our customers exchanges at this moment. If you would like to receive another size or color, we would like to ask you to return your first order and make a new order with the product(s) you want to receive.

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