FREE DELIVERY & RETURNS ON ALL ORDERS

ORDERS PLACED ON BUSINESS DAYS BEFORE 4PM WILL BE SHIPPED THE SAME DAY

Return Policy

OUR RETURN POLICY

Is your order not entirely what you expected? We're sorry to hear that. At Steve Madden Europe you can easily return unworn shoes, bags, clothing or accessories. We offer a return period of 30 days, counting from the day your order was delivered. We advise you to try on shoes on a carpeted surface until you are certain you are keeping them. Use the supplied packing slip to return your order. Is the packing slip missing? Then it can also be downloaded here.

1. Please fill out the reason for return on the packing slip and attach the packing slip to your order. 

2. Carefully pack your return. Shoes must be returned in the original shoe box. Contact our customer support at customersupport@stevemadden.co.uk in order to receive your free return label. 

3. Stick the return label on the box and take it to your local postal service. Keep your proof of postage. 

4. You can expect the refund within 5 business days after we have received and processed your return. All refunds will be issued to your original payment method. You will receive a confirmation per email. 

 

Return address

Steve Madden c/o DSV Solutions Ltd.
HP2 Building
Haldens Parkway
Thrapston
NN14 4QS
United Kingdom

Return conditions

Carefully pack your return. Shoes must be returned in the original shoe box. Please fill out the reason for return on the packing slip and add it to the package. 

We can only accept returns from orders made on stevemadden.co.uk. Any Steve Madden products purchased from other retailers must be returned where purchased.

Do you have a complaint about one of the products you received? Then we would like to ask you to contact our customer service immediately with your complaint and order number. Don't forget to provide us with pictures. Based on your complaint and the pictures, we will try to find a suitable solution as soon as possible!

You can contact our customer service by email: customersupport@stevemadden.co.uk

We can’t accept returns that are worn, damaged or that don’t comply to the conditions above.

WHO PAYS FOR THE RETURN COSTS?

We offer free returns on all orders.

WHEN CAN I EXPECT MY REFUND?

The shipping and processing of returns can take up to 14 days. You can expect the refund within 5 business days after we have received and processed your return. Any refunds will be issued to the payment method you used to place your order so please check this payment method.

ATTENTION: Keep your proof of return until your return has been fully processed and refunded. Without a valid proof of return, we can't start an investigation for your missing return. This means that we can't process the refund in the case of a missing return without a valid proof of return.

IS IT POSSIBLE TO EXCHANGE AN ARTICLE?

No, our system unfortunately doesn't allow us to offer our customers exchanges at this moment. If you would like to receive another size or color, we would like to ask you to return your first order and make a new order with the product(s) you want to receive.

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